Frequently Asked Questions

Everything you need to know about your K&H Pet Products order.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy on all unused and unwashed items in their original packaging. Please contact our support team to initiate a return authorization.

Are your pet beds machine washable?

Most of our pet beds and covers are designed for easy care. Please check the specific care label on your product for detailed washing and drying instructions.

Do you offer a warranty on heated products?

Yes, all K&H electronic and heated pet products come with a one-year limited warranty covering manufacturing defects and electrical components.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you ship internationally?

Currently, we ship directly to customers within the United States and Canada. For other international locations, please check our authorized global retailers list.